Refund policy

Effective March 2022

Once any order is placed, it CANNOT be changed, modified, or canceled!! 

We are NOT responsible for LOST or STOLEN packages, please contact your post office for assistance. If the post office or UPS isn't able to assist you, please email us at unchainedsouldesigns@gmail.com.

We DO NOT offer cash refunds.

All PREORDER & SALE items are FINAL SALE.

We offer account credit to be used toward another purchase or IF available we can do an exchange. The customer is responsible for shipping cost back to us and to reship the exchanged item.

If you are unhappy with an item we allow 7 days from date of delivery or the date your item is marked for pickup to return that item for store credit or exchange. After the 7 days, we are not required to exchange or apply store credit. CUSTOM ITEMS CANNOT BE EXCHANGED OR OFFERED STORE CREDIT!!!

Items must be returned unworn, unwashed, tagged attached (if tag was on the item when shipped to you), scent free, pet hair free, and MUST BE SMOKE FREE!
Products not eligible for return include: preorders and anything marked as *FINAL SALE*, if a 25% discount code or more was used on purchase, custom or personalized items, and any item from the Last Chance Collection.
 

How to Return:

Customers are responsible for the return costs. We do not provide a return label. We recommend that all customers insure their return and get proof of delivery. Please include your name and order number on the return package.
 
Store Credit: Please allow 72 hours for your return/exchange to be processed and store credit to be added to your customer account. Your credit will be merchandise credit and less a 10% restocking fee.

Damaged Item or Defects: We must be notified within 48 hours of any damaged items or items with defects. If not notified by the 48 hours, we are no longer responsible. Please send an email to unchainedsouldesigns@gmail.com and please include pictures of item and packaging in your message.

We reserve the right to decline any item or items returned to Unchained Soul Designs LLC. Any items that seem to have been worn, altered, have had the tags removed or are received by us after the return period will be returned to the customer at the customer’s expense. If postage to return the item(s) is not paid within 5 days of receiving return, the item(s) will be donated to the charity of our choice.